Delivery info

Delivery info

 

We aim to deliver next day and most items are in stock and can give you a 1 hour window of the delivery time normally.

 

Obviously big and bulky items such as our Garden furniture will take a little longer. We will arrange with you a suitable time for us or our couriers to deliver to you. At busy times and as we manufacture everything ourselves, this can be 7-14 days.

 

You can leave a note on the order page for the courier to leave your package with a neighbour or in a safe place if you won’t be in.

 

Surcharge Areas

Depending on the courier service we need to use for your order, delivery addresses in the following areas may require us to make a customised delivery charge. If a customised charge is required this will be clearly indicated at the shipping options page.

 

Postcode Areas

Highlands

AB10-56, IV3-IV40, IV52-45, IV63, KW1-14, PA20-40, PH19-40, PH50

Northern Ireland

BT1-99

Scottish Islands

HS, IV41-51, IV55-56, KA27-28, KW15-17, PA41-49, PA60-78, PH41-44, ZE

Scilly Isles

TR21-25

Channel Islands

All Areas

Isle of Man

All Areas

Isle of Wight

PO30-41

 

Tracking your order

You can track the status of your order by logging into your account. We aim to keep you informed by email and for larger products we aim to discuss with you the most appropriate time to deliver.

 

Damaged Goods

If your goods arrive damaged when delivered then we apologise and will do everything we can to rectify the situation.

IMPORTANT: When signing for the delivery, if there is any damage to the box at all please sign for as "damaged" or do not accept the delivery. All items damaged in transit must be notified to us within 48 hours using our customer contact form. Failure to do this may result in the item not being replaced.

*/